01 What I Can Be Trusted To Do
Comfortable as the only technical person in a small organisation, equally at home resolving a user's ticket and administering the server behind it.
Comfortable as the single point of accountability for a full IT estate, from a single site to a multi-office, multi-location organisation, and equally comfortable fixing it personally.
Comfortable owning the whole stack as the sole technical resource, and equally comfortable documenting it so someone else can.
02 Working Style
Each line names the work it comes from.
Sole technical resource for software running in over 270 offices across six years and five months, sole Microsoft 365 administrator across client and internal tenants, and now sole administrator of Kouga Digital's Google Workspace Business environment. No second-line to escalate to.
Ran the whole helpdesk queue solo for six years across Southern African and international markets, keeping triage, escalation and follow-up steady against SLA targets through peak volume.
Authored and maintained technical documentation, runbooks, training material and user guides used across the client base; carries a living snags-and-gotchas record so a fault that has cost time once cannot cost time again.
Sole compiler and submitter of the company's public-sector software bids: MBD documentation, Central Supplier Database registration and PPPFA scoring, where a single missing form disqualifies the entire submission.
Went from no formal coding background to hand-coding standards-compliant client websites and writing production PowerShell, entirely through self-study.
Removed a recurring duplicate-instance failure mode at its root by linking deployment pipelines directly to version control, rather than repeating the manual correction.
Delivered remote and on-site training that made complex engineering software approachable for everyday users, and reports to non-technical decision-makers in plain language as standard.
Single point of contact for client queries, building durable relationships with non-technical users across the full client lifecycle.
Trusted to run a business in the owner's absence with key-holder responsibility, and later the sole support resource for a client base spanning two continents.
Built structured filing, version control and document and compliance workflows from scratch, and runs production and security checklists on every deployment.
Proposed an updated video-training and user-guide programme, had it formally approved, and delivered it alongside primary support duties.
Prices with disclosed handling and no hidden margin, and operates written vendor-spend governance requiring client sign-off before any third-party cost is incurred.
Deployed local LLM tooling (Ollama, AnythingLLM, Claude Code) into daily documentation and scripting workflows well ahead of most peers, and evaluates rather than adopts on hype.
03 The Recurring Themes
The five things that show up in every version of this record, in different words.
- Trusted to work independently. Sole technical resource, single point of accountability, only technical person in the room.
- Owns the whole stack rather than a slice of it.
- Learns unfamiliar systems fast and delivers in production without formal training.
- Translates technical work for non-technical audiences as a constant, not an occasional task.
- Documents the work so it survives handover.