01 Core Stack
The technologies used most often, day to day.
02 Infrastructure & Systems
Windows Server administration: provisioning, patch management, Active Directory Domain Services, DNS and DHCP, application deployment, monitoring, backup, restore and disaster recovery. VPS provisioning, hardening and maintenance; Proxmox VE; Hyper-V / WSL2 / VirtualBox / VMware Workstation Pro; hybrid on-premises and cloud environments; cPanel and Softaculous-managed shared hosting; multi-tenant hosting architecture review; static-site hosting, deployment and maintenance; domain registration and DNS management.
Microsoft 365 tenant administration at Global Administrator level, covering Exchange Online, SharePoint Online, Teams and OneDrive; Active Directory and Microsoft Entra ID (formerly Azure Active Directory) user, group and role administration; conditional access and multi-factor enrolment; Intune endpoint and device management; licensing, distribution groups and shared mailboxes; Group Policy and Registry administration; device build, imaging and rollout; joiner, mover and leaver account administration with access removal and licence reclamation on exit. Google Workspace Business administration through the Google Admin console: configured and solely administer Kouga Digital's environment, with broad capability across Gmail, Drive, Meet and Groups, and familiarity with Vault, migrations, Gmail routing, Shared Drives and organisational-unit management.
Windows 10 / 11 including Commercial, LTSC and IoT editions; Windows hardening and debloating; Linux (Arch, Debian, Ubuntu, Kali Linux, Parrot Security, Paladin Linux, CAINE OS); macOS; ChromeOS.
Network configuration across production VPS and on-premises environments; firewall configuration and egress control on Windows and Linux hosts; routing, DNS, DHCP and VPN concepts; structured cabling and endpoint setup; familiarity with IP cameras, VoIP and on-site ICT hardware lifecycles; multi-campus IT needs assessment and computer-lab specification.
SQL Server, MySQL (cloud and local) and Microsoft Access: query writing, basic schema design, backup and restore, integrity checks, and day-to-day troubleshooting on live client deployments.
PowerShell: idempotent provisioning and scaffolding scripts written to fail loudly rather than partially create, SHA-256 hash-ledger and file-integrity workflows, and scheduled tasks. Bash with Pandoc for HTML to Markdown documentation pipelines; Git for Windows version control; single-source-of-truth document-generation tooling; local and cloud AI-assisted automation.
03 Security, Compliance & Risk
POPIA compliance awareness and applied review; Windows and Linux hardening and debloating; network, server and endpoint security; endpoint protection and antivirus administration (Microsoft Defender); multi-tenant isolation analysis; identity and access control under a written policy; digital evidence handling to ACPO good-practice guidance and ISO/IEC 27037, with CAINE imaging and SHA-256 integrity verification; TryHackMe practical foundations.
Security is stated at the level it is actually held: applied compliance review, hardening and identity control as routine practice, plus evidence-handling discipline to published guidance. Offensive-security certification is in progress, not claimed.
04 Service Delivery & Support
Support-desk ticket management (Freshdesk, Zendesk, custom systems) run to structured incident, request and change workflows: triage, prioritisation, escalation, resolution and follow-up against agreed SLA targets; remote troubleshooting; client onboarding and training; technical documentation, runbook and user-guide authoring; screen-capture and tutorial production (TechSmith Snagit Certification); Sage Pastel Partner / Xpress; Sage Evolution; POS systems (GAAP, Platinum, Odyssey); translating complex technical concepts to non-technical users.
Root-cause resolution rather than repeat ticketing; user onboarding and offboarding; asset, licence and hardware lifecycle tracking; knowledge-base authoring alongside runbooks; remote and on-site end-user support and training.
Word, Excel, PowerPoint, Project, Visio and Publisher; SharePoint document libraries and structured filing; template and document-workflow design for non-technical teams.
05 Business, Commercial & Leadership
Vendor and service-provider evaluation and management; hardware procured at cost with disclosed handling and no recovered margin; written third-party spend governance requiring client sign-off; public-sector tender and bid compilation (MBD documentation, Central Supplier Database registration, PPPFA 80/20 scoring); managed-services, retainer and tiered service-catalogue design; proposal, quote and rate-card production.
Accountable technical owner for a full IT estate, reporting to non-technical decision-makers; staff training, induction and day-to-day supervision in an earlier management role; vendor and subcontractor management; translating complex technical matters into plain language; funder-grade documentation and stakeholder reporting.
Document control and records management; document and compliance workflow design; structured filing and version control; trial-balance bookkeeping; vendor and service-provider evaluation; proposal and quote production; administrative support across marketing, sales and operations.
B2B and retail sales; technical pre-sales and product advice; client relationship management; CRM and client-database maintenance; managed-services (MSP) and retainer model design; tiered service packaging and pricing; sales presentations and outbound campaigns; training and handover.
06 Web, AI & Design
Semantic HTML5; mobile-first CSS with token-driven design systems (CSS custom properties); accessibility basics (semantic landmarks, ARIA); JSON-LD structured data; Open Graph metadata; local SEO; WordPress and Softaculous deployment. Progressing toward full-stack development through structured self-study.
Local and cloud LLM deployment (Ollama, AnythingLLM); Claude, Claude Code and the Anthropic API; Gemini and Gemini CLI; GitHub Copilot; AI-assisted documentation, scripting and operational workflows.
Adobe Creative Cloud (including Photoshop and Premiere); CorelDRAW; DaVinci Resolve, OBS and Shotcut; TechSmith Snagit Certification; Figma prototyping; technical, educational and marketing design; screen-capture and tutorial video production.
07 Soft Skills
Translating complex technical concepts to non-technical users; calm under pressure; meticulous documentation; rapid self-directed learning; rapport-building across diverse stakeholders.
Each of these is evidenced with a concrete example rather than left as an adjective.